Help
App support
Get help
The fastest route is the Support screen inside the app — it arrives with your account and shift history attached, so nobody has to ask you for them.
If you cannot sign in, email us from the phone number's registered address and include the mobile number on the account and which app you are using.
- Email: support@felicettechnologies.com
- Privacy and data requests: privacy@felicettechnologies.com
- Account deletion: delete your account
We reply to support email within two working days. Payment and wage disputes are raised with the business you worked for first — we will supply the attendance and wallet records we hold.
Common questions
The OTP did not arrive.
Check that the number is correct and has network coverage, then request the OTP again after 30 seconds. If it still does not arrive, email us with the number and the time you tried.
Check-in says I am not at the workplace.
Check-in compares your device location to the site location set by the business. Turn location on with high accuracy, step outside if you are behind thick walls, and try again. If the site's location is set wrongly, ask the business to correct it — or raise an attendance correction from the Attendance screen.
My attendance is missing or wrong.
Raise an attendance correction in the app. It goes to the business for approval, and the change is logged against the shift.
A wage credit looks wrong.
Open Wallet and check the credit against the shift it came from. If the shift is right but the amount is not, raise it with the business — wage rates are set by them. If the same shift was credited twice, email us with the dates.
My withdrawal has not arrived.
Withdrawals need a verified payout account and completed KYC. Check both under Profile, then check the withdrawal status in Wallet. Bank transfers can take up to two working days.
How do I change my role, industry or skills?
Profile → your work profile. Some changes require re-verification before new job invites appear.
How do I delete my account?
See deleting your account, which explains what is removed and what we must keep for tax and payroll records.